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Targeted Intervention Manager

We are seeking a Targeted Intervention Manager who will play a leading role in developing and managing all aspects of our Targeted Intervention programmes across Croydon, Sutton, Bromley and parts of Lambeth.

Job Title – Targeted Intervention Manager
Location – Selhurst Park
Salary – £33K – £35K
Hours – 37.5 hours per week
Contract – Full-Time, Permanent
Closing date – 1st November 2020, Midnight
Interview Date – 10th, 11th or 12th November 2020, (2nd Interview on the 18th November 2020)

Reports To: Head of Pathways & Learning
Jobs Reporting into the Job Holder: Targeted Intervention Officers X 2 and Mentors

1. Job Purpose

The Targeted Intervention Manager will play a leading role in developing and managing all aspects of the Targeted Intervention programmes across Croydon, Sutton, Bromley and parts of Lambeth. He/she will be responsible for the delivery arrangements for specified mentoring and targeted youth provision across the Foundation including, Premier League (PL) Breaking the Cycle, DIVERT and bespoke mentoring initiatives like Pad Chat and other diversionary activities on and off site. The Manager will enhance the profile of the Targeted Intervention area of the Foundation by establishing links with key stakeholders as well as holding a small case load of participants. The manager will also develop and train staff and mentors to deliver a high-quality service for our participants.

2. Principal Accountabilities/Responsibilities/Job Summary

• Work with Senior Management to define Targeted Intervention provision aligned to young peoples’ needs, demography, contractual requirements and budgets
• Oversee the delivery on all Foundation Targeted Interventions including DIVERT, Breaking the Cycle and bespoke mentoring initiatives.
• Look for/acquire funding that will enhance current programmes and/or bring new opportunities to the Foundation
• Line manage Targeted Intervention Officers and Mentors, being responsible for their performance in their role as well as their targets/KPIs for their respective programmes.
• Support and train the Targeted Intervention team in delivering high quality interventions to the hardest to reach young people.
• Represent Palace for Life Foundation on all suitable boards within our boroughs.
• To maintain links with agencies providing services to participant, be aware of referral routes and to actively promote good partnerships and effective joint working.
• To create, maintain and update media information, and case studies to measure the impact of the programme.
• The project management of Targeted Intervention programmes including: budget monitoring, updating the VIEWS online monitoring and evaluation system and to assist with the completion of monitoring and finance reports for the Premier League Charitable Fund and other partners.

03. Knowledge/Experience/Technical Skills and Behaviours

a) Knowledge/Experience/Technical Skills

Essential:- Knowledge

• Educated to Degree level
• Youth Work qualification
• Experience in building and sustaining partnerships relevant to the project
• Knowledge of issues that adversely affect vulnerable individuals
• Knowledge of risk and protective factors that are apparent in young people

Desirable:- Knowledge

• DBS checked

Essential:- Experience

• Proven track record of working with disadvantaged groups including gang members, those who may have been exposed to sexual exploitation and/or those who may be on the verge of being expelled from education.
• Experience of managing a caseload of mentees
• Proven track record of managing multiple deadlines across different projects
• Experience of data collection and monitoring frameworks
• Experience of constructing meaningful case studies that show impact of work.
• Experience of sitting on relevant steering groups, forums and panels to support the best outcomes for young people

Desirable:- Experience

• Experience working in a mentoring capacity
• Experience of using Impact Measurements to track distance travelled

Essential:- Technical skills

• Flexible approach to work, able to work out of hours, evenings and weekends
• Ability to travel independently
• Ability to use own initiative
• Proficient in Microsoft Office
• Presentation Skills
• Ability to work under pressure
• Behaves appropriately, taking personal responsibility for own actions and setting a good example for other colleagues.

Desirable:- Technical skills

• Car driver/owner – clean driving licence
• Be able to produce support plans and risk management plans based on assessments.

b) Behaviours

Our Values:

● TEAMWORK – we support everyone around us and treat them with respect, working together to achieve great results.
● PRIDE – we are proud to represent Palace and aspire to be the best in everything we do.
● INNOVATION – we are not afraid to try new things, we are creative and inspiring, always seeking new ways to progress.

Our behaviours:

● We know why we’re here: we appreciate the unique influence we, as role models, have on young people and the wider south London community
● We know where we’re going: we are clear on what we aim to achieve, as individuals and as part of the wider team at the Foundation and Crystal Palace FC
● We communicate effectively: we listen to each other and keep colleagues fully informed of our work, sharing mistakes and challenges as well as successes
● We respect: we seek to understand the challenges others face and treat our colleagues and participants how we expect to be treated ourselves
● We are professional: we are punctual, reliable and aspire to the highest standards in everything we do
● We take responsibility: we take ownership for own performance and put in our fair share of time and effort to support our participants and the rest of the team
● We are always improving: We reflect, look to develop and evolve, to make things better for our team and the people we support
● We are brave: We think outside the box, are not afraid to take measured risks, but know when to ask for help and support each other when things don’t go to plan
● We share success: We are proud of what we do as a team and actively celebrate each other’s good work, sharing credit wherever it’s due.

How to Apply

Complete the application form in full and return to recruitment@palaceforlife.org


Crystal Palace Football Club acknowledges its duty of care to safeguard and promote the welfare of children, and is committed to ensuring safeguarding practice reflects statutory requirements and responsibilities, government guidance, recognised best practice and complies with Premier league and football league rules.
The club expects all staff, players, volunteers, contractors and guests to share this commitment.


Crystal Palace Football Club endorses the principle of equality and will strive to ensure that everyone who wishes to be involved in the club whether as players, match-day fans, staff, board members, participants in foundation programmes and other people engaged with the club’s activities (for example, suppliers, corporate partners):
Has a genuine and equal opportunity to participate to the full extent of their own ambitions and abilities, without regard to their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation; and
Can be assured of an environment in which their rights, dignity and individual worth are respected, and in particular that they are able to enjoy their engagement at the club without the threat of intimidation, victimisation, harassment, bullying and abuse.


As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Apply now

Complete the application form, Equality & Diversity Monitoring Form and return both to recruitment@palaceforlife.org. 

Download Application