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NCS Team Leader

Job Title NCS Team Leader | Location Dependent on programme date, see below for details | Salary Maximum £1,270.00 for 3 weeks | Hours Full time/ part time work *Option to work on more than 1 programme available | Contract Seasonal | Closing Date 30th April (Limited number of staff positions available) | Interview Date 1st interviews: 6th April

Job Title:           NCS Team Leader

Reports To:      NCS Wave Leader

Jobs Reporting into the Job Holder: NCS Assistant Team Leader

1. Job Purpose

NCS Team Leaders play an influential part in the overall experience of the summer NCS programme, by creating a once in a lifetime opportunity for 15-17-year olds to enjoy over the holidays. The NCS programme is designed for young people to meet new friends, develop their confidence, communication and social ability in teamwork challenges, to learn new skills in a series of fun and creative workshops, and finally pledge their time back in to the community, to support important projects striving for positive change.

As a Team Leader you will lead a group of 15 young people through all three stages of the programme, deliver ice breakers, and group activities when required and co-ordinate the group through all team activities, with the help of the Assistant Team Leader. As a Team leader you will demonstrate enthusiasm and high energy throughout the programme, building positive relationships with participants. You should be a dynamic leader, who can inspire and encourage young people to engage in all parts of the programme. A Team Leader will support their group through new challenges, and over see the well-being and pastoral care of team members during the programme.

All staff members must complete an enhanced DBS check with the Palace for Life Foundation to work on programme.

NCS 3 Week Model:  5th July – 23rd July
Wave 1:

Week 1: Full time, Monday-Friday based in a residential setting in Buckinghamshire, staff must stay overnight, and be prepared to camp, all travel, food and accommodation included. Outdoor adventure activity, and team building week for young people.

Week 2: Based at Selhurst Park Stadium. Key focus on skills week through a number of workshops. External speakers and charities will feature throughout, which staff will help facilitate.

Week 3: Social Action week, based off Selhurst Park Stadium. Using the skills built in the previous weeks, teams will design, present, and deliver their own social action project to benefit the community. A minimum of 30 hours supporting the community should be achieved by each group.

*Option to work more than one wave is available, please state in application. Progression to work on Autumn NCS may follow for those available.

NCS 2 Week Model:  2nd – 13th August
Wave 2:

Week 1: Activity and skills week based locally a Selhurst Park Stadium, Monday-Friday. A number of workshops will be delivered working on teamwork, communication, and develop key skills for young people’s future. A one-day offsite visit to an activity/ water-based adventure site included.

Week 2: Social Action week, based off Selhurst Park Stadium. Using the skills built in the previous weeks, teams will design, present, and deliver their own social action project to benefit the community. A minimum of 30 hours supporting the community should be achieved.

2. Principal Accountabilities/Responsibilities/Job Summary

A positive, enthusiastic leader, approaching every activity with a ‘can do’ attitude, who will motivate all young people to get involved.  A team leader supports the overall experience and development of all young people in their group on programme.

Plan and deliver team building activities and ice breakers to help the group bond and come together in a number of activities.

Team leaders must be organised, ensuring all young people are kept together, and timetabled activities start and finish on time. Be prepared to coordinator additional activities when required between sessions.

Facilitate your team to identify key topics in the community that need addressing, and outline the steps and actions needed to achieve this. Encourage young people to take leadership and make decisions about their social action project, but provide guidance throughout.

Respond to challenging behaviour skilfully in order to defuse disruption and conflict with other team members. Have a clear understanding of the behaviour management system in place, and apply it correctly.

Be responsible for the overall wellbeing, health and safety and pastoral care of all young people on programme. Team Leaders should be aware of the appropriate actions in order to ensure this, and report to the wave leader when necessary.

Provide support to the Assistant Team Leader throughout the programme, and provide insight to their learning and development in leadership.

Ensure all risk assessments and site checks are carried out in activities, as well as registers completed each day for your group.

Staff must attend both the training weekend, and keep warm events before the start of programme to meet your group and fellow staff members.

Adhere to all policies under the Palace for Life guidelines, and implement the NCS ethos throughout the programme. Be prepared to undertake all duties necessary to ensure the NCS experience is delivered at high standard.

3.  Knowledge/Experience/Technical Skills



  • Of each phase of the NCS programme, and the desired outcomes.
  • Leadership, and the importance of decision making for a group of young people
  • Appropriate action required to address young people’s behaviour/actions.
  • Maintaining professional boundaries with young people during work, and have a clear understanding of addressing safeguarding issues.
  • An understanding of and a commitment to equal opportunities both in the workplace and the wider community.


  • Previous experience of the NCS programme, or similar environment.
  • Engaging with young people and leading group activities. Building trust and respect as a leader, whilst maintaining an appropriate rapport with young people.
  • Experience of organising, planning, delivering and evaluating activities for young people.
  • Managing and dealing with challenging behaviour

Technical Skills

  • Leadership – Display outstanding leadership and communication to work effectivity with both young people and staff.
  • Facilitating a group during activities, being adaptable for all young people’s abilities.
  • Resilience and patience with young people on this new experience. Support young people’s development, so they gain new skills from the experience.
  • Decision making, clarify situations in order to make the best decisions.
  • Emotional intelligence. The ability to manage relationships effectively to ensure a high-quality programme is delivered



  • Knowledge of young peoples interests and key topics to relate to.
  • Knowledge of the local community, and key issues that need support.
  • Knowledge of the challenges young people face, and how to support this age group.


  • Experience working on a residential setting.
  • Experience working with/teaching young people from a range of backgrounds.

Technical Skills

  • First Aid Qualification
  • Youth work certification / youth volunteering
  • Safeguarding knowledge


Our Values:

  • TEAMWORK – we support everyone around us and treat them with respect, working together to achieve great results.
  • PRIDE – we are proud to represent Palace and aspire to be the best in everything we do.
  • INNOVATION – we are not afraid to try new things, we are creative and inspiring, always seeking new ways to progress.

Our behaviours:

  • We know why we’re here: we appreciate the unique influence we, as role models, have on young people and the wider south London community
  • We know where we’re going: we are clear on what we aim to achieve, as individuals and as part of the wider team at the Foundation and Crystal Palace FC
  • We communicate effectively: we listen to each other and keep colleagues fully informed of our work, sharing mistakes and challenges as well as successes
  • We respect: we seek to understand the challenges others face and treat our colleagues and participants how we expect to be treated ourselves
  • We are professional: we are punctual, reliable and aspire to the highest standards in everything we do
  • We take responsibility: we take ownership for own performance and put in our fair share of time and effort to support our participants and the rest of the team
  • We are always improving: We reflect, look to develop and evolve, to make things better for our team and the people we support
  • We are brave: We think outside the box, are not afraid to take measured risks, but know when to ask for help and support each other when things don’t go to plan
  • We share success: We are proud of what we do as a team and actively celebrate each other’s good work, sharing credit wherever it’s due.

How to Apply

Complete the Application Form and personal statement in full and return to recruitment@palaceforlife.org


Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children, young people and adults at risk. The club fully accepts its responsibility for children, young people and adults at risk. Our aim is to ensure that safeguarding runs through every element of the work we do to ensure the welfare and well-being of all those who engage in our activities.

All children, young people and adults at risk have a right to be protected from abuse regardless of their age, gender, disability, sexual orientation, race, religion or belief. We believe that all adults working within the club, in any capacity, have a duty and responsibility to safeguard the welfare of children, young people and adults at risk.

We strive to do this by applying policy, procedures and best practice, engaging with the Premier League, FA and local authority partners to promote the safety and welfare of all those who engage in activities with the club. Our practice reflects statutory requirements and responsibilities. This allows our participants to enjoy any club activity in a safe, and inclusive environment.

The club expects all staff, players, volunteers, contractors and guests to share this commitment.


Crystal Palace Football Club endorses the principle of equality and will strive to ensure that everyone who wishes to be involved in the club whether as players, match-day fans, staff, board members, participants in foundation programmes and other people engaged with the club’s activities (for example, suppliers, corporate partners):

Has a genuine and equal opportunity to participate to the full extent of their own ambitions and abilities, without regard to their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation; and

Can be assured of an environment in which their rights, dignity and individual worth are respected, and in particular that they are able to enjoy their engagement at the club without the threat of intimidation, victimisation, harassment, bullying and abuse.


As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.



How to apply:

Complete the Application Form and personal statement in full and return to recruitment@palaceforlife.org