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NCS Team Leader

As a Team Leader you will be responsible for leading a team of sixteen 15-17 year olds throughout the NCS programme. You will need to be a confident, passionate, and dynamic leader, who is able to motivate and inspire young people to fully engage in all stages of the programme.

Job Title: NCS Team Leader
Location: 2 weeks residential visits (Marlow, Twickenham), 2 weeks local area of Croydon
Salary: £1,730 (Based on full completion of the programme) per wave
Contract: 4 weeks (1 wave) minimum
Closing date: 6th April
Interview Date: TBC

*Over 18 Only*

Job Title: NCS Team Leader

Reports To: Wave Manager (Full time member of staff at the Palace for Life Foundation)

Jobs Reporting into the Job Holder:    Team Assistant


Job Purpose

NCS is a once in a lifetime opportunity for 15-17-year olds in England and Northern Ireland, designed for young people of all backgrounds to take part. The summer programme aims to build young people’s confidence as they take on new challenges, build on their skillset, make an impact in their local community and meet lots of new friends.

The NCS programme is divided into 4 phases:

Phase 1: 5-day, 4 night residential at an outdoor activity centre, where young people are challenged in a number of outdoor adventurous activities. This phase encourages new friendships and teamwork.

Phase 2: 5-day, 4 night residential at a University campus, where young people take part in a variety of workshops to develop their skills and build up their CV.

Phase 3: 5-day Social action planning. Young people will plan a social action project they are passionate about in their local community. This will be supported by team leaders and team assistants, to encourage young people to be fully engaged in giving back to their community.

Phase 4: Across the 5 days, young people will deliver their social action projects in the local area. Once completed they will celebrate with their team and attend a graduation event.

As a Team Leader you will be responsible for leading a team of sixteen 15-17 year olds throughout the programme. You will need to be a confident, passionate, and dynamic leader, who is able to motivate and inspire young people to fully engage in all stages of the programme. Team leaders will need to show enthusiasm and creativity in tasks, so the programme is delivered to a high standard and desired outcomes are achieved.


Principal Accountabilities/Responsibilities/Job Summary

  • Lead and inspire a team of sixteen participants in all activities and tasks in the programme, creating an experience of a lifetime for young people.
  • Deliver team activities and ice breakers, to engage young people and build relationships between team members.
  • Build a positive staff-young person relationship and command the respect of young people in your team and on the programme.
  • Demonstrate a ‘can-do’ attitude in all outdoor activities, workshops and be a strong support for young people during the planning/ delivery phase of their social action project.
  • Work alongside all staff on the programme to support the control of challenging behaviour.
  • Provide support and guidance to the assistant team leader, and work as a team throughout the programme.
  • Be the first act of support for young people, and oversee the pastoral care of your group. Understand and monitor the welfare of your participants, their behaviour acts, medical conditions and dietary requirements.
  • Support the Wave Lead in maintaining all health and safety and safeguarding procedures of both young people and NCS staff on site at all times.
  • Ensure all risk assessments and site checks are carried out, as well as registers completed every day.
  • Be ready to undertake all duties required to ensure the NCS experience is delivered at a high standard.
  • Attend all keep warm events before the programme to introduce yourself to the young people and NCS staff.
  • Adhere to all policies under the Palace for Life guidelines, and implement the NCS ethos throughout the programme.


Knowledge/Experience/Technical Skills and Behaviours

a) Knowledge/Experience/Technical Skills



  • Knowledge of dealing with challenging behaviour.
  • Knowledge and understanding of the NCS programme and what’s required of the role.
  • An understanding of and a commitment to equal opportunities both in the workplace and the wider community.
  • Proven leadership skills, with the ability to lead a group of young people and meet the desired outcomes.


  • Experience of successful delivery and work on the NCS programme.
  • Experience working with young people from different backgrounds.
  • Experience of planning, delivering and evaluating activities for young people.
  • Experience of working in a team environment.
  • Must have excellent organisation skills and be prepared to plan activities and ice breakers for a group.

Technical Skills:

  • A self-motivated and creative thinker, with the ability to work efficiently in fast paced environments.
  • You will show outstanding leadership and communication skills, to work effectively with both young people and staff.
  • Strong planning and organisational skills to create exciting activities for young people.
  • Understanding of balancing leadership and team work in a group environment.
  • Ability to manage partnerships effectively to build positive relationships with staff members.


  • A positive attitude with the ability to inspire a team.
  • Flexible approach willing to work irregular hours and prepared to travel away.
  • Focused on achieving desired outcomes and delivering a fantastic NCS experience.



  • Knowledge of delivering social action and fundraising activities.
  • Awareness of the local community’s needs.
  • Knowledge of young people’s interests to engage with them during the programme.


  • An interest in delivering, volunteering or fundraising for social action projects.
  • Experience in presenting and communicating to a group of people.

Technical Skills

  • First aid certificate
  • DBS
  • Safeguarding certificate

b) Behaviours

Our Values:

  • TEAMWORK – we support everyone around us and treat them with respect, working together to achieve great results.
  • PRIDE – we are proud to represent Palace and aspire to be the best in everything we do.
  • INNOVATION – we are not afraid to try new things, we are creative and inspiring, always seeking new ways to progress.

Our behaviours:

  • We know why we’re here: we appreciate the unique influence we, as role models, have on young people and the wider south London community
  • We know where we’re going: we are clear on what we aim to achieve, as individuals and as part of the wider team at the Foundation and Crystal Palace FC
  • We communicate effectively: we listen to each other and keep colleagues fully informed of our work, sharing mistakes and challenges as well as successes
  • We respect: we seek to understand the challenges others face and treat our colleagues and participants how we expect to be treated ourselves
  • We are professional: we are punctual, reliable and aspire to the highest standards in everything we do
  • We take responsibility: we take ownership for own performance and put in our fair share of time and effort to support our participants and the rest of the team
  • We are always improving: We reflect, look to develop and evolve, to make things better for our team and the people we support
  • We are brave: We think outside the box, are not afraid to take measured risks, but know when to ask for help and support each other when things don’t go to plan
  • We share success: We are proud of what we do as a team and actively celebrate each other’s good work, sharing credit wherever it’s due.

How to Apply

Complete the application form in full and return to recruitment@palaceforlife.org.


Crystal Palace Football Club acknowledges its duty of care to safeguard and promote the welfare of children, and is committed to ensuring safeguarding practice reflects statutory requirements and responsibilities, government guidance, recognised best practice and complies with Premier league and football league rules.

The club expects all staff, players, volunteers, contractors and guests to share this commitment.


Crystal Palace Football Club endorses the principle of equality and will strive to ensure that everyone who wishes to be involved in the club whether as players, match-day fans, staff, board members, participants in foundation programmes and other people engaged with the club’s activities (for example, suppliers, corporate partners):

Has a genuine and equal opportunity to participate to the full extent of their own ambitions and abilities, without regard to their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation; and

Can be assured of an environment in which their rights, dignity and individual worth are respected, and in particular that they are able to enjoy their engagement at the club without the threat of intimidation, victimisation, harassment, bullying and abuse.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.