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NCS Programme Manager

The National Citizens Service (NCS) Programme Manager will project manage the delivery of the NCS programme for Palace for Life Foundation ensuring that it meets the targets and requirements as set out in the delivery schedule with external partners and the NCS Trust (NCST). 

Job Title: NCS Programme Manager
Reports To: Head of Community Development Jobs Reporting into the Job Holder: NCS Project Coordinators X 2, NCS Admin Officer and Seasonal Staff

1. Job Purpose

The National Citizens Service (NCS) Programme Manager will project manage the delivery of the NCS programme for Palace for Life Foundation ensuring that it meets the targets and requirements as set out in the delivery schedule with external partners and the NCS Trust (NCST).  This will include managing the recruitment of young people onto the programme, leading on the design of the Foundation’s NCS Programme to ensure it is compliant with the delivery schedule set out by partners and NCST, managing the recruitment of seasonal staff and delivering the NCS programme for cohorts in every season across the Foundation’s specific delivery areas (Croydon, Sutton, Bromley & Lambeth).  This role also has specific duties in relation to not only the project management and implementation of the programme but the delivery of NCS, overseeing all cohorts throughout both the Summer and Autumn programmes.  Suitable candidates will be educated to graduate degree level or equivalent and have a proven track record of successful delivery of the NCS Programme.


2. Principal Accountabilities/Responsibilities/Job Summary
  • Manage a team of FT and PT staff dedicated to the planning, recruitment and delivery of the NCS Programme
  • Project manage and lead on the National Citizen Service in all of the Foundation’s delivery areas in London (Croydon, Lambeth, Sutton & Bromley)
  • Be the lead point of contact for NCST and external partners
  • Ensure that at a minimum the target numbers of young people are recruited onto the project, by engaging with schools, colleges, youth clubs and other youth organisations, as set out in the agreed delivery schedule
  • Devise, plan and help to deliver the summer, autumn and other bespoke projects, so that it fulfils the requirements of each phase of delivery, as specified in the agreed delivery schedule
  • Manage the recruitment, management, induction and supervision of staff and volunteers that will support the delivery of the project
  • Manage the budget in accordance with the agreed expenditure and income targets that have been set for the project
  • Work alongside the Head of Community Development to generate additional funding, sponsorship and in kind support for the project
  • Manage the reporting and the evaluation of the project, in accordance with the terms and conditions of the agreed delivery schedule
  • To implement NCS Quality Assurance systems, as supplied by external partners and NCST
  • Any other reasonable duties and responsibilities considered appropriate by the Senior Management Team of the Foundation


03. Knowledge/Experience/Technical Skills and Behaviours


a) Knowledge/Experience/Technical Skills


  • Graduate degree or equivalent
  • Knowledge and understanding of the NCS Programme both regionally and nationally
  • Proven leadership skills, with the ability to provide staff and volunteers with clear instructions to enable them to achieve desired outcomes and meet the required standards
  • An understanding of and a commitment to equal opportunities issues both in the workplace and the wider community.


  • Experience of working with young people.
  • Experience of successful delivery of the NCS Programme / equivalent programmes
  • Experience of planning, delivering and evaluating activities for young people
  • Must have excellent organisational skills with the ability to multitask and adapt in a fast-paced environment
  • Full clean driving license and access to own vehicle

Technical Skills

  • Must have outstanding written, verbal and interpersonal communication skills
  • Excellent IT, Written and Verbal Communication and Interpersonal Skills
  • Creative thinker, pro-active, self-motivated with the ability to work to deadlines under pressure whilst managing multiple priorities
  • Strong planning and organisational skills, diligent with an attention to detail


  • Positive attitude with the ability to inspire and lead a team.
  • Ability to delegate suitable duties to staff
  • Flexible approach to working, willing to work irregular hours and prepared to travel away from home.
  • Self-motivated and focused on outcomes.
  • Credibility to represent Palace for Life Foundation externally.
  • Take high levels of pride in all aspects of job.
  • Ability and willingness to support and learn from others.




  • Knowledge of adventurous activities
  • Knowledge of fundraising.
  • Able to deliver and knowledge of reflective practice.
  • Knowledge of volunteer recruitment and management.


  • Experience of working in partnership across a range of sectors to achieve desired outcomes.
  • Experience of monitoring and evaluation of projects, knowledge of CRM system(s) (e.g. Salesforce).
  • Experience of working with young people across a diverse range of backgrounds and communities.
  • Experience of working with groups of young people in a residential setting.

Technical Skills

  • First Aid Certificate
  • DBS


  • Ability to coach and mentor teams


b) Behaviours

Our Values:

TEAMWORK – we support everyone around us and treat them with respect, working together to achieve great results.

PRIDE – we are proud to represent Palace and aspire to be the best in everything we do.

INNOVATION – we are not afraid to try new things, we are creative and inspiring, always seeking new ways to progress.


Our behaviours:

We know why we’re here: we appreciate the unique influence we, as role models, have on young people and the wider south London community

We know where we’re going: we are clear on what we aim to achieve, as individuals and as part of the wider team at the Foundation and Crystal Palace FC

We communicate effectively: we listen to each other and keep colleagues fully informed of our work, sharing mistakes and challenges as well as successes

We respect: we seek to understand the challenges others face and treat our colleagues and participants how we expect to be treated ourselves

We are professional: we are punctual, reliable and aspire to the highest standards in everything we do

We take responsibility: we take ownership for own performance and put in our fair share of time and effort to support our participants and the rest of the team

We are always improving: We reflect, look to develop and evolve, to make things better for our team and the people we support

We are brave: We think outside the box, are not afraid to take measured risks, but know when to ask for help and support each other when things don’t go to plan

We share success: We are proud of what we do as a team and actively celebrate each other’s good work, sharing credit wherever it’s due.


How to Apply
Complete the application form in full and return to recruitment@palaceforlife.org.


Crystal Palace Football Club acknowledges its duty of care to safeguard and promote the welfare of children, and is committed to ensuring safeguarding practice reflects statutory requirements and responsibilities, government guidance, recognised best practice and complies with Premier league and football league rules.

The club expects all staff, players, volunteers, contractors and guests to share this commitment.


Crystal Palace Football Club endorses the principle of equality and will strive to ensure that everyone who wishes to be involved in the club whether as players, match-day fans, staff, board members, participants in foundation programmes and other people engaged with the club’s activities (for example, suppliers, corporate partners):

Has a genuine and equal opportunity to participate to the full extent of their own ambitions and abilities, without regard to their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation; and

Can be assured of an environment in which their rights, dignity and individual worth are respected, and in particular that they are able to enjoy their engagement at the club without the threat of intimidation, victimisation, harassment, bullying and abuse.


As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Apply Now

Job Title NCS Programme Manager
Location Selhurst Park Stadium/Croydon College
Salary £33K – £35K
Hours 38 hours per week
Contract Full-Time, Permanent
Closing date 27th August 2019, Midnight
Interview Date 29th or 30th August  2019

Complete the application form in full and return to recruitment@palaceforlife.org.

Download Application