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Head of Fundraising and Communications

We're seeking a Head of Fundraising and Communications who will help us to raise unrestricted funds and show the impact of our work to enable the charity to grow.

Job Title: Head of Fundraising and Communications
Location: Selhurst Park Stadium
Salary: £37k-£43k depending on experience
Hours: 37.5 hours per week
Contract: Permanent
Closing Date: Monday 7th December
Interview Date: Tuesday 15th December
Reports To: Chief Executive
Jobs reporting into the Job Holder: Communications Officer, Fundraising Officer

1. Job Purpose

The Head of Fundraising and Communications will lead the Palace for Life Foundation’s fundraising and communications programmes, with the primary aim of raising unrestricted funds to enable the charity to grow, enabled by (i) showcasing the impact of our work supporting young people across south London and (ii) building enduring relationships with local people, CPFC fans, the Premier League, funders, media and other key stakeholders.

The post-holder will be a key member of the organisation’s Senior Management Team and attend quarterly meetings of the Board of Trustees, helping shape the future direction of the charity.

The successful candidate will have demonstrable experience of leading charity fundraising programmes, including fundraising events, lotteries, regular giving, corporate partnerships and high-value donor campaigns. They will also have a track record of delivering effective communications campaigns, with excellent social media and web skills and the ability to tell compelling stories through words and pictures.

2. Principal Accountabilities/Responsibilities/Job Summary

• Owns and develops the organisation’s fundraising and communications strategies
• Has overall responsibility for delivering unrestricted fundraising income, supported by the Communications Officer, meeting or exceeding targets agreed with the CEO and Board of Trustees and introducing new ways to diversify and grow.
• Ensures all fundraisers, donors and supporters are part of a structured and personalised supporter journey
• Owns the Foundation’s Customer Relationship Management database, ensuring staff use it to full effect.
• Line manages the Communications Officer and Fundraising Officer, helping develop their skills and long-term career progression
• Helps to promote Foundation programmes such as soccer schools and employability courses to drive recruitment
• Writes, produces and delivers a wide range of quality, effective and engaging internal and external communications to increase interest and awareness in the Foundation’s work.
• Directs the Foundation’s digital strategy, including website, Facebook, Instagram, Twitter and email, supported by the Communications Officer
• Supports the growth of the charity as a member of its Senior Management Team
• Attends and presents updates at quarterly meetings of the Board of Trustees
• Builds strong working relationships with local and national media, councils, local MPs, local community leaders, the Premier League, Foundation Patrons and Trustees and other key partners to keep them fully updated on our work.
• Works closely with the parent club (CPFC)’s communication team and represents the Foundation at weekly CPFC content meetings
• Liaises with CPFC player liaison staff and organises player appearances at Foundation programmes
• Has a flexible approach and willingness to work occasional evenings and weekends, as and when required. Able to work on a flexible basis between the office at Selhurst Park and remotely.

3. Knowledge/Experience/Technical Skills and Behaviours

a) Knowledge/Experience/Technical Skills

Essential:-

Knowledge
• Fundraising techniques
• Website and social media management
• Writing for different channels and audiences, including web and social media.
• Evaluating the effectiveness of fundraising and communication programmes

Experience
• Track record of delivering fundraising programmes, including events, lotteries, corporate partnerships, major donor and regular giving, achieving fundraising targets in excess of £250K per annum
• Evidence of securing gifts from individuals in excess of £10K
• Experience of managing a website and social media channels
• Experience of delivering targeted communications campaigns including stakeholder engagement events
• Developing staff to achieve their objectives in line with organisational aims

Technical Skills
• Excellent communication skills both written and verbal
• Use of eTapestry or other CRM systems
• Use of WordPress, MailChimp, Google Analytics or similar software
• Excellent interpersonal skills and ability to interact with all levels within the Foundation, the parent club and high level outside contacts.
• Outstanding organisational skills with an attention to detail.
• Ability to think clearly, creatively and imaginatively.

Attributes
• Positive attitude and strong focus on teamwork with the ability to work on own initiative when necessary.

Desirable:-

Knowledge
• Awareness and understanding of the local community in south London and the challenges and opportunities faced by residents.
• An interest in and understanding of football

Experience
• Submitting funding applications

Technical Skills
• Video editing

b) Behaviours

Our Values:

● TEAMWORK – we support everyone around us and treat them with respect, working together to achieve great results.
● PRIDE – we are proud to represent Palace and aspire to be the best in everything we do.
● INNOVATION – we are not afraid to try new things, we are creative and inspiring, always seeking new ways to progress.

Our behaviours:

● We know why we’re here: we appreciate the unique influence we, as role models, have on young people and the wider south London community
● We know where we’re going: we are clear on what we aim to achieve, as individuals and as part of the wider team at the Foundation and Crystal Palace FC
● We communicate effectively: we listen to each other and keep colleagues fully informed of our work, sharing mistakes and challenges as well as successes
● We respect: we seek to understand the challenges others face and treat our colleagues and participants how we expect to be treated ourselves
● We are professional: we are punctual, reliable and aspire to the highest standards in everything we do
● We take responsibility: we take ownership for own performance and put in our fair share of time and effort to support our participants and the rest of the team
● We are always improving: We reflect, look to develop and evolve, to make things better for our team and the people we support
● We are brave: We think outside the box, are not afraid to take measured risks, but know when to ask for help and support each other when things don’t go to plan
● We share success: We are proud of what we do as a team and actively celebrate each other’s good work, sharing credit wherever it’s due.

How to apply

Complete the application form and monitoring form in full and return to recruitment@palaceforlife.org.

Safeguarding

Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children, young people and adults at risk. The club fully accepts its responsibility for children, young people and adults at risk. Our aim is to ensure that safeguarding runs through every element of the work we do to ensure the welfare and well-being of all those who engage in our activities.

All children, young people and adults at risk have a right to be protected from abuse regardless of their age, gender, disability, sexual orientation, race, religion or belief. We believe that all adults working within the club, in any capacity, have a duty and responsibility to safeguard the welfare of children, young people and adults at risk.

We strive to do this by applying policy, procedures and best practice, engaging with the Premier League, FA and local authority partners to promote the safety and welfare of all those who engage in activities with the club. Our practice reflects statutory requirements and responsibilities. This allows our participants to enjoy any club activity in a safe, and inclusive environment.

The club expects all staff, players, volunteers, contractors and guests to share this commitment.

Equalities

Crystal Palace Football Club endorses the principle of equality and will strive to ensure that everyone who wishes to be involved in the club whether as players, match-day fans, staff, board members, participants in foundation programmes and other people engaged with the club’s activities (for example, suppliers, corporate partners):
Has a genuine and equal opportunity to participate to the full extent of their own ambitions and abilities, without regard to their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation; and
Can be assured of an environment in which their rights, dignity and individual worth are respected, and in particular that they are able to enjoy their engagement at the club without the threat of intimidation, victimisation, harassment, bullying and abuse.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.